The prices specified on all our items exclude the cost of delivery.

All orders are lovingly dispatched from our headquarters in Auckland, New Zealand. We pride ourselves on sending you only the best, so each item is thoroughly and carefully inspected to ensure it meets our high quality standards before departing on its journey to your home.

• Please use a street address as delivery is not possible to a PO Box.
• A business address may be preferable if you are not going to be home.
• Please let us know if you have any specific delivery instructions.

SHIPPING COSTS

Auckland: $12.00
Auckland Rural: $18.00
Rest of North Island: $20.00
South Island: $22.00
South Island Rural: $25.00

Please Note: If total items are over 10kg, freight prices will be adjusted accordingly. We will email you a final cost before dispatching your order.

Rural Deliveries
For a non-urban address please choose the Rural shipping option (this includes beach towns, and outskirts of towns etc). If you are uncertain if your delivery is rural, please contact us to check. Delivery to rural locations may take up to an additional 3 working days.

International Deliveries
If you live outside of New Zealand and wish to purchase a product from Cuscino Studio, please email hello@cuscinostudio.co.nz with details of your delivery location and we will provide you with a shipping quote. The prices listed on our website do not include duties or customs charges which may apply (country specific). Any additional charges applicable in the destination country will be charged to the recipient.

Accurate Delivery Details
It is the client’s responsibility to provide an accurate delivery address and contact details. A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts. Multiple delivery attempts or parcel re-direction will incur additional fees which will be billed to you the customer.

Incorrect Delivery Zones
Selecting the incorrect delivery zone can result in delays to your delivery. 

Delivery Timeframes
Please allow 5 - 7 days for delivery, depending on the item/s purchased and their availability. Delivery to rural locations may take up to an additional 3 working days.

We cannot be held responsible for delivery delays due to circumstances beyond our control, such as, extreme weather conditions, power outages, strikes etc.

It is possible that we may be out of stock of certain items due to our in store ranges changing on a regular basis. Sometimes, high demand may mean that an item is out of stock before we can update our website. We will endeavour to fulfil all orders or will advise promptly if an item is out of stock and suggest alternatives if they are available.

We aim to deliver your purchases as quickly as possible, however, there may be times where we are unable to ship all items within the same delivery. We will advise you if items will be dispatched together, or separately.

Damage & Theft of Items
Our couriers will either request a signature upon delivery or take a photo of the item at the location it was left. Once delivery is confirmed, we are not liable for any theft or damage that occurs afterward, as it is beyond our control. We also cannot be held responsible for loss or damage to your parcel whilst in the hands of the courier. Please inspect your delivery as soon as possible. If any damage is found, report it to us immediately. We have a 7 day window to file a damage claim with the courier, so timely reporting is essential.

 If you have any queries please contact us.